Privacy Policy

Rehab8 is committed to protecting your privacy and ensuring the security of any personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, use our online booking system, submit forms, subscribe to emails, or interact with our clinic in any way. By using the Rehab8 website or providing personal information to us, you consent to the practices described in this policy.

We collect personal information that you choose to provide directly, such as your name, contact information, appointment preferences, health concerns, and details submitted through forms, emails, or online booking tools. This information is used to book appointments, communicate with you, deliver physiotherapy and related services, process payments, and respond to inquiries. We only collect what is reasonably necessary for these purposes. When you voluntarily share health-related details—whether through intake forms, messages, or consultation notes—you acknowledge that this information may be used by our practitioners and administrative team to support your care.

When you visit the site, we may also collect non-identifiable data automatically through cookies or analytics tools. This may include your IP address, browser type, device information, and how you navigate the site. These tools help us better understand user behaviour, improve website performance, enhance security, and ensure a smoother experience. You may adjust your browser settings to decline cookies; however, certain features, such as online booking, may not function correctly without them.

If you subscribe to email communications, you consent to receive newsletters, promotions, announcements, and educational material from us. You may unsubscribe at any time using the link provided in every email, or by contacting the clinic directly. We do not sell or rent your email address or personal information to third parties for marketing purposes.

We sometimes work with trusted third-party service providers who assist with booking, payment processing, email distribution, analytics, or insurance billing. These partners are permitted to access personal information only as necessary to perform their services and must comply with applicable privacy regulations. Rehab8 does not authorize any third party to use your information for their own marketing or unrelated purposes.

Safeguarding your information is a priority. We use administrative, technical, and physical measures to protect personal and health information against unauthorized access, loss, or misuse. While we take extensive precautions, no online system can guarantee absolute security, and we encourage you to use caution when submitting sensitive information electronically.

You have the right to access and request corrections to your personal information. You may also request details about how your information is used or withdraw consent when applicable. Certain medical records may be subject to legal retention requirements based on provincial healthcare regulations. We retain personal information only as long as needed to provide care, manage the clinic’s operations, meet legal obligations, and maintain accurate medical records.

Our website may include links to external sites. These sites operate independently of Rehab8, and we do not control or take responsibility for their privacy practices. Visiting external websites is at your own discretion.

This Privacy Policy may be updated periodically to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the website after these changes means you accept the updated policy.

If you have questions about this Privacy Policy or how your information is handled, please contact Rehab8 at any time. We are committed to addressing your concerns and maintaining your trust.