Frequently Asked
Questions

The initial assessment for Physiotherapy will last 60 minutes with follow-up sessions ranging from 30-60 minutes depending on your treatment plan.

For Chiropody, the initial assessment will depend on your specific condition, but typically ranges between 30-45 minutes and follow up sessions around 20-30 minutes.

Our Massage appointments are available in 30, 45, or 60 minutes. For your first visit, we recommend booking 45 or 60 minutes so your therapist has enough time to assess your needs and focus on your target areas.

It depends. Our therapists can provide you with a more accurate timeline depending on your concerns and movement goals. However, for minor concerns you may feel better within 4-6 sessions, however more chronic injuries or issues may take longer to see significant results. Your therapist will work together with you during the initial session to create a program that is realistic and targeted for your goals.

Yes! Physiotherapy and/or Massage Therapy is not only rehabilitative and restorative, but also a great tool to be proactive about your body, correct your mechanics, and prevent injuries before they happen. Whether you lead an active lifestyle or just want to feel and move better in your everyday tasks, we can help address your underlying movement patterns, improve muscular imbalances, and help you make actionable changes before they become a major problem. We'll help you feel better, move better, and live better while unlocking your full potential.  

Yes, Rehab8 is able to provide custom orthotics! Depending on your specific foot needs, our Chiropodist will conduct a detailed biomechanics assessment to provide you with the best recommendations that fit your lifestyle. As each orthotic is custom made, please reach out for any specific questions.

Yes, we carry a variety of compression stockings for your specific needs. Along with a Doctors prescription, we are able to fit and dispense them to you directly.

Our service charges are listed on the booking portal for your convenience and vary depending on if the session is an initial or a follow-up session. If you have extended health care coverage, please make sure to check your coverage policies with your insurance provider prior to making your appointment, or please give us a call and we will do our best to help you!

Please provide us with at least 24 hours to cancel or reschedule your session. For "No-Shows" or late cancellations, the session will be forfeited, and you will be responsible for the full appointment fee. Please refer to our Cancellation Policy for more details.

Arrive within 15 minutes of your appointment time for a shortened session. However, arrivals over 15minutes later than your scheduled appointment time will be considered a "No-Show". The session will be forfeited, and you will be responsible for the full appointment fee. Please refer to our Cancellation Policy for more details.

Yes, we can direct bill to most major Extended Health Care insurance providers and our administrative staff are experienced with insurance claims. If you're unsure about your insurance or coverage, please contact us and we would be happy to assist you. Please note, certain Chiropody services (e.g. custom-made orthotics, compression stockings, etc) may be unable to be billed directly depending on your insurance company and policy limitations. Please contact us for more details and we would be happy to assist you.

Insurance companies that we can direct bill are:

• Alberta Blue Cross
• Claim Secure
• CINUP
• Chambers of Commerce
• Cowan
• Coughlin
• Desjardins Insurance
• First Canadian
• Canada Life
• GroupHEALTH
• GroupSource
• Industrial Alliance
• Johnson Inc.
• Johnston Group Inc.
• Manion
• Manulife Financial
• Maximum Benefit
• Sun Life Financial
• Green Shield Canada
• Medavie Blue Cross
• The Co-operators
• Empire Life
• Equitable Life